Privacy Policy

Burch Drainage Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website or contact us.

1. Who We Are

Burch Drainage Ltd provides drainage services across Greater London.

If you have any questions about this policy or your data, you can contact us at:

Email: info@burchdrainage.com
Telephone: 0800 1955 888

2. What Information We Collect

We may collect and process the following information:

Name
Email address
Phone number
Address or location details
Information you provide via contact forms or enquiries
Website usage data (e.g. via cookies or analytics tools)

3. How We Use Your Information

We use your information to:
 

• respond to enquiries and provide quotes

• deliver our drainage services

• communicate with you about your enquiry or job

• improve our website and services

• comply with legal obligations

We do not sell your personal data to third parties.

4. How We Store Your Information

Your information is stored securely and only retained for as long as necessary to:
 

• provide our services

• meet legal and accounting requirements

We take reasonable steps to protect your data from unauthorised access, loss or misuse.

5. Sharing Your Information

We may share your data with:
 

• employees or engineers carrying out work

• service providers (e.g. email, hosting or accounting systems)

• legal or regulatory authorities where required

We only share information where necessary and ensure appropriate safeguards are in place.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:
 

• understand how visitors use the site

• improve website functionality

• support marketing and advertising

You can control or disable cookies through your browser settings.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:
 

• access the personal data we hold about you

• request correction of inaccurate information

• request deletion of your data (where applicable)

• object to or restrict processing

• withdraw consent where applicable

To exercise any of these rights, please contact us using the details above.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Burch Drainage Ltd
 

Email: info@burchdrainage.com
Telephone: 0800 1955 888